What channels does Airship support?
Airship's native channels include email, push notification, in-app messaging, SMS, RCS, and mobile wallet.
Distributed Marketing for Airship
The platform that treats push and in-app messaging as the main event, not an afterthought.
Airship is a customer experience platform built around mobile as the primary channel. Native channels are Email, SMS, Push, and In-App messaging. Two-Way SMS conversation management becomes available when Airship is paired with SmarterSends.
Who Is Airship?
Airship built its reputation on mobile. Long before other platforms treated push notifications and in-app messaging as an afterthought, Airship made them the main event, then built email, SMS, RCS, and mobile wallet integration around that mobile-first foundation. The result is a platform that speaks fluent mobile in a way few competitors can match.
Brands like Chipotle, The Home Depot, Air France, NBCUniversal, Allstate, and Vodafone rely on Airship to deliver personalized experiences across the channels their customers actually live in, in real time, at massive scale. Airship's own positioning sums it up well: mobile is the remote control to your customers' lives, and Airship is the platform that lets brands use it responsibly.
What Airship Offers
Within a SmarterSends integration, here is how Airship's channel capability breaks down:
| Channel | Availability |
|---|---|
| Native to Airship & SmarterSends | |
| SMS | Native to Airship & SmarterSends |
| 2-Way SMS | Enabled through SmarterSends |
| Push | Native to Airship & SmarterSends |
| In-App | Native to Airship & SmarterSends |
Audience & Segmentation
| Capability | Availability |
|---|---|
| Segmentation Assignment | Supported |
| Segmentation Builder | Full builder available |
| List Import | Supported |
Why Airship Is a Great Choice
- Mobile-first architecture that treats push and in-app as first-class channels, not bolt-ons
- AI-powered creation, orchestration, and experimentation built into the platform
- Real-time analytics and attribution across billions of messages
- Trusted by category leaders across QSR, retail, travel, media, and insurance
Where SmarterSends Fits In
For distributed brands running on Airship, franchise networks, multi-location retailers, and QSR groups, the challenge usually is not Airship's capability. It is giving every location manager, franchisee, or local operator safe access to that capability without opening the whole platform to them. SmarterSends layers a governed, brand-safe interface on top of your Airship integration, so local teams can personalize and send within corporate guardrails, and adds Two-Way SMS conversation management, inbound reply routing, local operator interfaces, and engagement scoring on top of Airship's native channels.
Frequently Asked Questions
Does Airship support two-way SMS conversations?
Airship's core strength is one-to-many mobile messaging. Two-way SMS conversation management, with inbound reply routing and local operator interfaces, becomes available when Airship is paired with SmarterSends.
Who uses Airship?
Global brands including Chipotle, The Home Depot, Air France, NBCUniversal, Allstate, and Vodafone.
Can distributed and franchise teams use Airship safely?
Yes, when paired with SmarterSends, which adds a governed local-operator layer for franchise, multi-location, and distributed marketing teams on top of Airship's mobile engagement infrastructure.
Let's Get Connected!
Whether you’re ready to dive in, have a quick question, or just want to chat about how SmarterSends can empower your local marketing - our team is here and excited to help!
Fill out the form below, and we promise you’ll hear from a friendly human (not a robot!) ASAP. We can’t wait to meet you!
